Implemented Automation to Improve Delivery Consistency for LightSpeed
"The automation systems have transformed how we work. We’re delivering consistently and can finally scale without burnout."
LightSpeed, a creative consultancy, was handling a growing client base but struggled with inconsistent delivery timelines and manual processes that drained team bandwidth. They wanted a system that would automate repetitive tasks, reduce human error, and free their team to focus on high-value creative work.
We began by mapping out LightSpeed’s current workflows, identifying the steps that were manual, repetitive, and prone to delays. This included client check-ins, task updates, and project progress tracking, which often required manual follow-ups and status reporting, leading to inefficiencies and missed deadlines.
Our first step was designing clear workflow stages for their client projects, outlining milestones and automating updates through their existing project management tool. We integrated automated reminders for team members and clients, ensuring accountability while reducing the mental load on the team.
Next, we built automated reporting dashboards, pulling data from their workflow tools to provide real-time visibility on project progress, task ownership, and potential bottlenecks. This allowed the team to quickly identify delays and reallocate resources to maintain delivery timelines without last-minute rushes.
We also conducted training sessions to help the LightSpeedteam confidently adopt and manage these workflows, ensuring they could make adjustments as their processes evolved. Regular check-ins during implementation allowed us to refine automations based on real-world needs, ensuring the systems felt like a support rather than an added burden.
Within three months, LightSpeedreduced project delivery inconsistencies by 38% and improved on-time delivery rates by 50%, allowing them to confidently take on more clients without overwhelming their team. The team reported feeling more organized and less stressed, with the automation handling repetitive tasks while they focused on client work.
By implementing workflow automation aligned with LightSpeed's processes, we helped them build a scalable, efficient delivery system that supported their commitment to high-quality creative work while preparing them for continued growth.
